Built on Trust, Backed by Experts
AI-first doesn't mean AI-only. We combine powerful automation with human expertise, transparent practices, and enterprise-grade security to deliver results you can trust.
Important AI Disclaimer
Not Legal, Medical, or Regulatory Advice: AI-generated responses provided through our platform are for informational and operational efficiency purposes only. They do not constitute legal advice, medical guidance, or official regulatory interpretation.
AI Limitations: While our AI systems are trained on extensive regulatory frameworks, they may not reflect the most recent regulatory changes, jurisdiction-specific nuances, or the full context of your unique situation.
Professional Judgment Required: All AI outputs should be reviewed by qualified professionals before being used to make business, legal, or regulatory decisions. Our confidence scoring helps you identify when expert review is particularly recommended.
Clear Labeling: All AI-generated content is clearly marked with confidence scores, timestamps, and source attribution where applicable.
Human Escalation Policy
When AI isn't enough, our network of industry experts is ready to step in.
Automatic Flagging
Responses with confidence scores below 80% are automatically flagged for potential expert review.
On-Demand Escalation
Request human review at any time. Credits for escalation are separate from AI queries.
Expert Network
Qualified professionals in regulatory affairs, clinical operations, and compliance review your requests.
Data Handling & Retention
Your data is yours. Here's exactly how we handle it.
What We Store
Retention & Deletion
Service Level Commitments
Enterprise customers receive formal SLAs. Here are our standard targets.
Platform Uptime
99.9%
Measured monthly, excluding scheduled maintenance
AI Response Time
< 30 seconds
For standard document analysis requests
Human Escalation Response
< 24 hours
Initial expert review acknowledgment
Critical Issue Resolution
< 4 hours
For P1 severity incidents
* Enterprise SLAs with custom terms available. Contact us for details.
Certifications & Compliance
SOC 2 Type II
Annual third-party security audits
ISO 27001
Information security management
GDPR Compliant
European data protection standards
CCPA Compliant
California privacy requirements
Security Posture Overview
Multiple layers of security ensure your sensitive information remains protected at every step.
End-to-End Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your documents never leave our secure environment.
Zero Training on Your Data
We never use your data to train our AI models. Your confidential information remains exclusively yours.
Complete Audit Logging
Every action is logged with timestamps, user IDs, and IP addresses for full traceability.
Secure Infrastructure
Enterprise-grade cloud infrastructure with redundancy across multiple regions.
Role-Based Access Control
Granular permissions ensure team members only access what they need.
Data Residency Options
Choose where your data is stored to meet local regulatory requirements.